Interface and Unique Featuresįrom our last review, you won't see any significant changes in the HappyFox user interface. Overall, as far as this crop of help desks goes, HappyFox sits comfortably at the high end of the affordable class. If you're looking for the absolute lowest price, Editors' Choice honoree, Zoho Desk is your best option, with a free plan for up to three agents plus plans priced at $12 and $25 per agent per month. HappyFox doesn't offer a free plan, which might push microbusinesses in another direction. Each adds some level of additional functionality and the number of tickets included in the base price (10,000 for Starter, 20,000 for Growth, 100,000 for Scale, and 250,000 for Scale+).Ĭompared to another Editors' Choice winner, Freshdesk, HappyFox is more expensive, though its tiers are also more feature-rich. These plans also come in four different levels: Starter, Growth, Scale, and Scale+. There's new pricing for large organizations and unlimited agents, starting at $1,499 per month for an annual contract and dropping to $1,299 if you sign up for a three-year commitment. The remaining three levels (Fantastic, Enterprise, and Enterprise Plus) are still $49, $69, and $89 per agent per month respectively. The entry-level tier, dubbed Mighty, is still $29 per agent on an annual contract. HappyFox has maintained essentially the same pricing structure on a per-agent basis since our previous review.
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